Refund policy

Warranty Policy

At Viore, we take pride in the lasting quality of our jewelry. Each piece is crafted with care using high-grade materials and is covered under our warranty for up to 2 years from the date of purchase.

In the rare case that your jewellry shows signs of tarnishing, we offer the following compensation based on the time of ownership:

  • For an approved warranty claim, you may exchange the product for the same item, subject to availability. If the original product is unavailable, you may choose another product of equal purchase value or a higher purchase value. If a higher-value product is selected, the difference in price must be paid by the customer. Items purchased on sale are not eligible for warranty claims.

  • If refund required-
  • Within 6 months of purchase – Eligible for 50% refund of the original purchase amount.
  • Within 12 months of purchase – Eligible for 30% refund.
  • After 12 months and up to 2 years – Eligible for 15% refund.

To process your warranty claim, you must provide proof of purchase and clear photographic evidence of the tarnishing. Viore reserves the right to assess the condition of the piece and determine eligibility.

Promotional Offer Exception: Products received free of charge as part of a Buy 1, Get 2 FREE or similar promotional offer are not covered under the 2-year warranty. The 2-year warranty applies only to the product(s) paid for as part of the order.

This policy does not apply to pieces that show signs of misuse, accidental damage, or lack of proper care as outlined in our Jewellry Care Guide.

Return & Exchange Policy

We want you to be happy with your Viore purchase. However, due to the nature of our jewellery, we do not accept returns or refunds for change of mind, incorrect size selection, or any other personal preference.

Eligibility for Exchange

Exchanges are accepted only in the following cases:

  • The jewellery received is damaged or defective.
  • The wrong product was received.
  • Exchange requests must be raised within 48 hours of delivery.
  • The item must be unused and returned in its original condition with all original packaging and tags intact.
  • A clear unboxing video showing the package and the product is required for damaged or incorrect-item claims.
  • Proof of purchase/order confirmation is required.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the required unboxing video and clear photographs.

Once the claim is reviewed and approved, Viore will arrange an exchange for the correct/replacement item at no additional product cost.

Partial COD Orders

For orders placed using Partial COD, the ₹200 advance payment is non-refundable. This amount will not be refunded in cases of cancellation, refusal to accept the order, failure to receive the order, or change of mind.

For an eligible exchange, the ₹200 advance payment remains non-refundable.

Exchange Process

  1. Contact our customer support at [helloviore@gmail.com] within 48 hours of delivery.
  2. Share your order details, photographs, and the required unboxing video.
  3. Once your request is reviewed and approved, we will provide the next steps for the exchange.
  4. The product must be returned in its original condition and packaging.
  5. Once we receive and inspect the item, the replacement will be processed.

Important

📌 We do not offer refunds or returns for change of mind. Exchanges are available only in accordance with the conditions stated above.

For any further questions, please contact us at [helloviore@gmail.com].