Refund policy

Warranty Policy

 

At Viore, we take pride in the lasting quality of our jewelry. Each piece is crafted with care using high-grade materials and is covered under our warranty for up to 5 years from the date of purchase.

In the rare case that your jewelry shows signs of tarnishing, we offer the following compensation based on the time of ownership:

  • Get a free exchange of the same amount you purchased. Items on sale are not eligible. 
  • If refund required-
  • Within 6 months of purchase – Eligible for 50% refund of the original purchase amount.
  • Within 12 months of purchase – Eligible for 30% refund.
  • After 12 months and up to 5 years – Eligible for 15% refund.

To process your warranty claim, you must provide proof of purchase and clear photographic evidence of the tarnishing. Viore reserves the right to assess the condition of the piece and determine eligibility.

This policy does not apply to pieces that show signs of misuse, accidental damage, or lack of proper care as outlined in our Jewelry Care Guide.

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you are not happy with your item, you may return it for an exchange under the following conditions:

Eligibility for Exchange

  • Items must be returned within [2] days of purchase.
  • The product must be in its original condition, unused, and with all original packaging and tags attached.
  • Proof of purchase (receipt or order confirmation) is required.
  • Exchanges are only available for items of equal or higher value (any price difference must be paid by the customer).
  • Sale or clearance items may not be eligible for exchange (subject to store policy).

Non-Exchangeable Items

  • Items that show signs of use, wear, or damage.
  • Personalized or custom-made products.
  • Hygiene-related products (e.g., cosmetics, undergarments, etc.), unless defective.

Defective or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within [2] days of receiving your order. We will exchange it for the correct item at no additional cost.

Exchange Process

  1. Contact our customer support at [helloviore@gmail.com] to initiate the exchange.
  2. Return the item in its original condition. The customer is responsible for return shipping unless the item is defective or incorrect.
  3. Once we receive and inspect the item, we will process your exchange and ship the new item.

📌 Note: We do not offer refunds; only exchanges are allowed.

For any further questions, feel free to reach out to us at [9354015299].