1. What is Viore jewellery made of?
Viore jewellery is crafted using 316L stainless steel and finished with 18K gold plating. Selected pieces may feature crystals, stones, pearls, or other embellishments as specified on their individual product pages.

2. Is Viore jewellery waterproof?
Yes. Our jewellery is designed to be waterproof and suitable for everyday wear. However, to maintain its finish and longevity, we recommend avoiding prolonged exposure to perfumes, harsh chemicals, chlorine and other corrosive substances.

3. Is Viore jewellery hypoallergenic?
Our jewellery is made with 316L stainless steel and is designed to be hypoallergenic. However, individual sensitivities can vary.

4. Will Viore jewellery tarnish?
Our jewellery is designed to be tarnish-resistant and made for long-lasting everyday wear. In the rare event of eligible tarnishing within our warranty period, it may be covered under our 2-year warranty, subject to our Warranty Policy.

✦ Jewellery Care

1. How should I care for my Viore jewellery?
To keep your jewellery looking its best:

• Avoid direct contact with perfumes, lotions and harsh chemicals.
• Avoid prolonged exposure to chlorine and other corrosive substances.
• Wipe your jewellery gently after wearing it.
• Store it in a dry place when not in use.
• Avoid unnecessary scratching or impact.

2. Can I wear my Viore jewellery every day?
Yes. Our pieces are designed for everyday wear. Proper care will help maintain their finish and appearance for longer.

✦ Orders & Shipping

1. How long does it take to dispatch my order?
Orders are generally processed and dispatched within 1–3 business days, excluding weekends and holidays.

2. Do you offer free shipping?
Yes. We offer free shipping on prepaid orders. Shipping charges for other payment methods are calculated at checkout based on the delivery location.

3. Do you offer COD?
Yes, Partial COD is available on eligible orders. A ₹200 advance payment is required to confirm a Partial COD order, with the remaining amount payable upon delivery.

4. Is the ₹200 Partial COD payment refundable?
No. The ₹200 advance payment is non-refundable in cases of cancellation, refusal to accept the order, failure to receive the order, change of mind, or an eligible exchange.

✦ Offers & Sale

1. What offers are currently available at Viore?
We currently have the following offers available at checkout:

• 10% OFF on a minimum purchase of ₹599
• 15% OFF on a minimum purchase of ₹2,499
• 20% OFF on a minimum purchase of ₹3,999

Eligible offers can be applied at checkout.

2. How do I get the 10%, 15% or 20% discount?

These offers are available at checkout when your cart meets the applicable minimum purchase amount:

10% OFF → Minimum purchase ₹599
15% OFF → Minimum purchase ₹2,499
20% OFF → Minimum purchase ₹4,000

Simply enter the applicable discount at checkout to redeem the offer.

Offers cannot be combined with other promotional offers unless specifically stated otherwise.

✦ Exchanges & Returns

1. Do you accept returns?
We do not accept returns or refunds for change of mind, incorrect size selection, or personal preference.

2. When can I request an exchange?
Exchanges are accepted only if the jewellery received is damaged, defective, or incorrect. Exchange requests must be raised within 48 hours of delivery.

3. What do I need to provide for a damaged or incorrect item?
A complete unboxing video showing the package and product, along with clear photographs, is required for verification. Proof of purchase/order confirmation is also required.

4. Can I exchange an item for a different design because I changed my mind?
No. Exchanges are not available for change of mind, incorrect size selection, or personal preference.

✦ Warranty

1. Does Viore jewellery come with a warranty?
Yes. Every Viore piece is covered by a 2-year warranty, subject to the terms of our Warranty Policy.

2. What does the 2-year warranty cover?
The warranty covers eligible tarnishing, subject to assessment. It does not cover damage caused by misuse, accidents, or failure to follow the recommended jewellery-care instructions.

3. What happens if my jewellery tarnishes?
If your claim is approved, you may be eligible for an exchange or the applicable compensation under our Warranty Policy, depending on how long you have owned the piece.

4. What if the same product is no longer available?
If the original product is unavailable, you may choose another product of equal purchase value or higher purchase value. If you choose a higher-value product, you will need to pay the difference.

5. What happens if I want a warranty refund instead of an exchange?
For approved warranty claims, the applicable compensation is based on the time since purchase:

• Within 6 months — 50% of the original purchase amount
• Within 12 months — 30%
• After 12 months and up to 2 years — 15%

Claims are subject to the terms and assessment outlined in our Warranty Policy.

✦ Buy 1, Get 2 FREE

1.How does the Buy 1, Get 2 FREE offer work?

Add any 3 eligible jewellery pieces to your cart and pay for only 1. The other 2 eligible pieces are FREE. ✨

2.Do I need a coupon code?

No. The offer is automatically applied at checkout.

3.Can I mix and match products?

Yes. You can choose any 3 eligible pieces and mix and match your favourites.

4.Can I use another discount code with the offer?

No. The Buy 1, Get 2 FREE offer cannot be combined with other discount codes or promotional offers.

5.Are the free products covered by the 2-year warranty?

No. The 2-year warranty applies only to the product paid for. Complimentary products received through the Buy 1, Get 2 FREE offer are not covered under the warranty.