Return and Exchange Policy

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you are not happy with your item, you may return it for an exchange under the following conditions:

Eligibility for Exchange

• Items must be returned within [2] days of purchase.
• The product must be in its original condition, unused, and with all original packaging and tags attached.
• Proof of purchase (receipt or order confirmation) is required.
• Exchanges are only available for items of equal or higher value (any price difference must be paid by the customer).
• Sale or clearance items may not be eligible for exchange (subject to store policy).

Non-Exchangeable Items

• Items that show signs of use, wear, or damage.
• Personalized or custom-made products.
• Hygiene-related products (e.g., cosmetics, undergarments, etc.), unless defective.

Defective or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within [2] days of receiving your order. We will exchange it for the correct item at no additional cost.

Exchange Process

1. Contact our customer support at [helloviore@gmail.com] to initiate the exchange.
2. Return the item in its original condition. The customer is responsible for return shipping unless the item is defective or incorrect.
3. Once we receive and inspect the item, we will process your exchange and ship the new item.

📌 Note: We do not offer refunds; only exchanges are allowed.

For any further questions, feel free to reach out to us at [9354015299].